Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be new/unused and in the same condition that you received it. It must also be in the original packaging.
To be eligible to receive any refund under this policy you must contact us by telephone, e-mail or in writing within the time specified above, from the date of your invoice. A Return Material Authorization (RMA) will be issued with instructions. RMA’s for Septic System Saver® systems as described above issued or inquired about for any reason within thirty days of invoice date are subject to a fourteen percent restocking fee. All other unused products and accessories (including but not limited to, septic tank riser components, cleaners) are subject to a twenty-five percent restocking fee. All products must thereafter be received at our facility within twenty-one days of the return authorization date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 45 days. If credit to the original payment method is not possible, we will issue a check.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
To return your product, Contact us for a Return Material Authorization Number & mail your product to: W300 N7706 Christine Lane, Hartland, Wisconsin, 53029
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We strongly advise using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more information, or to seek a refund under this Customer Satisfaction Policy, please contact Aero-Stream® at W300 N7706 Christine Lane, Hartland, Wisconsin, 53029, or e-mail us at [email protected] If Buyer is making a refund claim, please provide the reason for seeking the refund.