Our refund and returns policy lasts 30 days from the order date. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. We make every effort to process & ship orders received within one business day so that they can arrive to you quickly. If you wish to cancel and/or adjust your order, please contact us as soon as possible by phone or email. Once an order has been shipped, it cannot be cancelled or otherwise changed.
To be eligible for a return, your item must be new/unused and in the same condition that you received it. It must also be in the original packaging.
To be eligible to receive any refund under this policy you must contact us by telephone, e-mail or in writing within the time specified above, from the date of your order. A Return Material Authorization (RMA) will be issued with instructions. RMA’s for Septic System Saver® systems as described above issued or inquired about for any reason are subject to a 14% restocking fee. All other unused products and accessories (including but not limited to, septic tank riser components, cleaners) are subject to a 25% restocking fee. All products must thereafter be received at our facility within twenty-one days of the return authorization date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 45 days. If credit to the original payment method is not possible, we will issue a check.
Late or missing refunds
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
To return your product, Contact us for a Return Material Authorization Number & mail your product to: W300 N7706 Christine Lane, Hartland, Wisconsin, 53029
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We strongly advise using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any merchandise that is returned collect will be refused, and the customer will be responsible for any charges incurred.
For more information, or to seek a refund under this Customer Satisfaction Policy, please contact Aero-Stream® at W300 N7706 Christine Lane, Hartland, Wisconsin, 53029, or e-mail us at [email protected]. If Buyer is making a refund claim, please provide the reason for seeking the refund.
MANUFACTURER’S LIMITED WARRANTY
DISCLAIMER, DURATION, AND SCOPE OF THE WARRANTY
Aero-Stream®, LLC (“Aero”) warrants its products against defective materials or workmanship at the time of shipment for a specific warranty period. Aero offers the following warranty periods for each of its products: 24 months Septic System Saver® S3-102, 12 months Septic System Saver® S3-100, S3-101 products, and all septic tank riser components. To make a valid claim under this warranty, Aero must be notified through writing, e-mail or otherwise of any warranty claim within the applicable warranty period and in the manner described below. All implied warranties including the IMPLIED WARRANTY OF MERCHANTABILITY and the IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE are also LIMITED IN DURATION to the applicable warranty period. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MIGHT NOT APPLY TO YOU. This warranty only covers the original Buyer of Aero’s product. Aero will not be responsible under this warranty for any defect, failure, or malfunction of this product caused by abuse, misuse, unauthorized adjustments or dissembling of this product during the duration of this warranty. AERO MAKES NO OTHER WARRANTY BEYOND THAT CONTAINED IN THIS WRITING.
EXCLUSIVE REMEDY AVAILABLE UNDER THIS WARRANTY
If after the expiration of the Customer Service Policy, the Aero product fails to operate properly under normal conditions within the remaining warranty period because of a defect in materials or workmanship, Aero will repair or replace this product without cost to you for parts or labor. If repair or replacement of the product is impossible or impracticable, as an alternative, Aero retains the option to reimburse you with the original purchase price of the product within a reasonable amount of time. THE REMEDY DESCRIBED ABOVE SHALL BE YOUR EXCLUSIVE REMEDY FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. NO OTHER REMEDY FOR BREACH OF THIS WARRANTY, EXPRESS OR IMPLIED (INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), SHALL BE AVAILABLE TO YOU. Under no circumstances will Aero be responsible for INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES, lost profits, lost sales, injury to property, or any other loss. These limitations do not apply, however, to damages related to personal injury. SOME STATES DO NOT ALLOW LIMITATION ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITIATIONS MAY NOT APPLY TO YOU. For service, questions or to make a warranty claim, contact Aero at W300 N7706 Christine Lane, Hartland, Wisconsin, 53029, visit our website at www.aero-stream.com or e-mail us at [email protected]. If Buyer is making a warranty claim, please provide a description of the nature of the problem. Alternatively, call the following toll-free number to obtain further warranty instructions: 1-877-254-7093.
TERMS AND CONDITIONS
Customer in receiving and retaining any product agrees to the following provisions of the transaction between the parties that are in addition to provisions in document entitled “Invoice”.
REVISIONS/CANCELLATIONS. Written notification of revisions to an order or rejection of an order must be received by Seller 48 hours in advance of scheduled ship date, otherwise the Customer will be held responsible for full payment.
SERVICE AND REPAIR. Products that are out of warranty can be returned for reconditioning for a flat fee plus shipping and handling. Factory reconditioned units are warranted to be free from material defects in material or workmanship for 180 days from shipment.
OPERATION OF PRODUCT. Customer shall be responsible for the operation of the Product(s). Customer shall operate the Product(s) in a reasonably competent manner with trained and competent personnel, and in compliance with all manuals or instructions. Customer shall comply with any and all applicable rules, laws and regulations in connection with the operation of the Product(s). Damage caused by abuse or improper installation
LIMITATION AND DISCLAIMER OF LIABILITY. To the fullest extent permitted by law, Customer waives and relinquishes any claims, demands, and causes of action or recoveries for indirect, incidental, consequential, business interruption or damage to business reputation, punitive and exemplary damages, or statutory damages against Seller. Notwithstanding the terms of any limited warranty, and/or in the event any limited warranty provided to Customer fails of its essential purpose, in no event will Seller’s entire liability to Customer (in tort, contract, for intellectual property infringement, or otherwise) exceed the purchase price actually paid by Customer for the Products and/or services subject to the contract or agreement in dispute, or any defective or nonconforming portion thereof, whichever is the lesser amount.
SELLER’S PROPERTY RIGHTS. Nothing in the document relating to this transaction shall be construed as affecting the ownership of Seller’s intellectual property rights in existence prior to or generated after the shipment of the Product(s). All rights to intellectual property in the Products shall remain the property of the Seller. The Customer hereby undertakes to preserve the confidentiality of any such existing or future intellectual property whether in tangible or visible form or whether communicated orally. Customer shall not replicate any of Seller’s processes, specifications or installation procedures relating to any Products and Customer hereby undertakes to preserve the confidentiality of any such process, specifications or installation procedures. Customer specifically recognizes the great value to the Seller of its intellectual property rights. Further, and accordingly, Customer recognizes that violation of these rights will cause Seller irreparable damages, and accordingly, Seller shall be entitled to preliminary and permanent injunctive relief, with Customer specifically waiving its right to bond and trial by jury.
INDEMNIFICATION. To the fullest extent permitted by law, Customer shall defend, indemnify and hold Seller harmless from any and all claims, demands, subrogation claims by Customer’s insurers, causes of action, controversy, liabilities, fines, regulatory actions, seizures of Product, losses, costs, expenses (including, but not limited to attorneys’ fees, expert witness expenses and litigation expenses) (hereinafter “Claim”), in connection with any Claim asserted against Seller for any damage, environmental liability, patent or intellectual property infringement caused by Customer’s unintended use, modification or alteration of the Products, injury, death, loss, property damage, delay or failure in delivery of Seller’s Products or any other Claim, whether in tort, contract, or otherwise, relating to the business relationship between the parties, the Products or services provided hereunder, or Customer’s breach of the Terms and Conditions of Sale.
This equipment may be subject to State and or local codes. Check with your State regulatory agency prior to installation. As required, the installer must obtain any and all required State and local permits. The installer must strictly comply with all pertinent State and local requirements. Failure to comply with these requirements is a violation of state and municipal codes.
STATE LAWS AND THIS WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
To the extent that state law renders any provision in this warranty inoperative, state law shall apply and that clause shall be severed from the warranty; this severance, however, does not render the entire warranty inoperative.